School rules and conditions for group courses and individual tuition, effective from 1.3.2023
1. General provisions
1.1. The Taiwan Center for Mandarin Learning and Prague Taiwan School (hereinafter referred to as the “Language School”) is a private institution. It chooses the contractual terms with its clients at its own discretion.
1.2. The terms of cooperation and study at the language school are defined by the school's regulations, the purpose of which is to ensure the operation of the institution, to establish the conditions of the teaching process and the rights and obligations of the students and the school.
1.3. Students can obtain up-to-date information regarding the operation of the school on the website www.taiwanese.cz.
1.4. To solve individual problems or to obtain more detailed information, the Language School can be contacted by email at info@taiwanese.cz and by FB messenger at www.facebook.com/tchajwancu.
1.5. The School Rules of the Language School are valid for all clients of the Language School, whether they act as natural persons (natural person-entrepreneur or natural person-non-entrepreneur) or as legal entities. The School Rules are valid for all teachers.
1.6. The beginning and end of classes as well as the schedule of classes are determined by the language school.
2. Students’ and legal guardians’ obligations
2.1. Students are obliged to follow the school rules and safety rules.
2.2. Students are obliged to respect the principles of good behavior and civil coexistence. Students are obliged not to disturb and not to eat during the lesson and to follow the instructions of the teacher. The teacher is entitled to exclude the student from the class after prior notice.
2.3. Students are obliged to arrive on time before the start of the lesson.
2.4. It is forbidden to make any recordings (audio or visual) of the teaching.
2.5. Students are not allowed to handle any electrical equipment in the language school or classroom. Students are not allowed to tamper with classroom windows.
2.6. Teaching materials are not included in the price of the course, unless it’s stated
2.7. When using school property, the student is obliged to follow the instructions of teachers and other authorized persons. The student is obliged to keep in order all things that constitute the equipment of the classroom, the school and those entrusted to him/her in connection with teaching. Adequate compensation will be required for damage to school property caused by the student, whether willfully or negligently.
2.8. Students are allowed to attend classes only when sober. Any consumption of drugs, alcohol or smoking (including electronic cigarettes and similar products) on the premises is forbidden.
2.9. Legal guardians are obliged to pick up underage students at the language teaching premises immediately after the end of the lessons. Exceptions may be granted upon written request.
2.10. Students and legal guardians are obliged to inform the language school of the student's special needs and medical limitations, including necessary arrangements, before the start of the course.
2.11. The student is obliged to submit to the placement in a class appropriate to his/her level of proficiency made by the language school on the basis of the evaluation of the entrance test or his/her performance in the course.
3. Students’ rights
3.1. Students in group courses for the entire school year are guaranteed 24 weeks of teaching (as per the GTC), as stated in the language course information sent.
3.2. In the event of the absence of the instructor, students have the right to substitute lesson.
3.3. Students have the right to request a replacement tutor in the course in case of dissatisfaction. However, this dissatisfaction must be documented by an objective and specific complaint and subsequently discussed with the Language School operator.
3.4. Students can order teaching materials through the language school. They pay the cost of the teaching material and, if necessary, the postage.
3.5. Students may request to borrow additional materials.
3.6. Students with disabilities have the right to request that the language school take reasonable account of their needs.
4. Teachers’ rights and obligations
4.1. Teachers are obliged to observe the rules of good behavior, to be clean and sober when attending courses and in the premises where courses are offered in person.
4.2. Teachers are required to respect each student regardless of his or her race, ethnicity, national origin, gender, sexual orientation, age, disability, religion, belief or world view or nationality.
4.3. Teachers must not act in a way that treats one person less favorably than they treat or would treat another person in a comparable situation because of the above.
4.4. Teachers are required to avoid any form of harassment in relation to students. Harassment is defined as unwanted conduct which has the purpose or effect of lowering a person's dignity and creating an intimidating, hostile, humiliating, degrading or offensive environment, or conduct which may reasonably be perceived as a condition for a decision affecting the exercise of rights and obligations under legal relationships.
4.5. Teachers are required to avoid any form of sexual harassment in relation to students. Sexual harassment is defined in Article 4.4 as conduct that is sexual in nature.
4.6. Other rights and obligations of teachers are determined by the contract between the language school and the teachers.
5. Rights and obligations of the Language School
5.1. By providing personal data to the Language School, the student agrees to the processing of such data only for the purposes of the Language School. Personal data is protected from disclosure and use by third parties and is handled in accordance with Act No. 110/2019 Coll., on the Processing of Personal Data, as amended, and in accordance with the related legislation of the Czech Republic and Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), as amended.
5.2. The Language School has the right to terminate its cooperation with the student without financial compensation in the event of non-compliance with the School Regulations.
5.3. Classes do not take place on public holidays and on school closing hours. The timetable for the school year can be found on the Language School's website www.taiwanese.cz.
5.4. The Language School is not responsible for valuable items that students bring to class (tablets, mobile phones ...).
6. Safety and health protection
6.1. Health and safety instruction is given by the language school operator at the beginning of the school year or before the start of the language course. The safety rules are available for all students and teachers to view in the classrooms. The student confirms his/her knowledge of these rules by signing the registration form. By signing the form, students acknowledge that they are familiar with the school rules and regulations, the principles of safe behavior on the school premises, the procedure in case of accidents, the risk of fire and the procedure in case of fire.
6.2. In ensuring health and safety, students and teachers are obliged to comply with the school rules, regulations and instructions of the Language School operator on health and safety, with which they have been acquainted, and to comply with the instructions of the language school operator issued in accordance with legislation and school rules.
6.3. The Language School operator is not responsible for the hypothetical occurrence of possible conflicts between students, teachers or other employees of the language school operator and visitors to the Language School that may arise outside the teaching time and premises of the language school, in the case of group lessons, or outside the premises where individual lessons will take place.
6.4. Students, teachers, and visitors to the Language School are obliged to observe the rules of health and safety. Students, teachers, and visitors are prohibited from smoking on school grounds, drinking, possessing, transferring, selling or ingesting alcoholic beverages, narcotics and other substances harmful to health, possessing any type of firearms, firearms and stabbing weapons, handling hazardous chemicals, and tampering with electrical wiring or electrical equipment.
6.5. A student injury is an injury that occurs to a student during education or directly related activities. A student injury is not an injury that happens to a student on the way to and from school or a predetermined school reunion site. Any accident, injury, or mishap that occurs while a student is in language school must be reported immediately to the teacher by the student. The instructor will inform the Language School immediately about the injury, personally or by e‑mail at info@taiwanese.cz.
The Language School reserves the right to make changes to this document.
Effective from 1.2.2023 for a period of two (2) years.
In Prague on 27.1.2023